Qima One
Adapting the product to unlock agent performance
Adapting the product to unlock agent performance
Adapting the product to unlock agent performance
SaaS B2E & B2B
Context
Context
Ensuring garment quality requires speed and precision. In the field, however, constraints quickly pile up.
QIMA conducts inspections based on destination-country regulations and quality standards defined upstream by its clients.
This means navigating heterogeneous standards,
Ensuring garment quality requires speed and precision. In the field, however, constraints quickly pile up.
QIMA conducts inspections based on destination-country regulations and quality standards defined upstream by its clients.
This means navigating heterogeneous standards, complex procedures, and a strong need for adaptability (often in noisy, high-pressure environments).
The challenges faced stem both from on-site constraints and from the cultural diversity of agents, who are accustomed to very different UX standards.
complex procedures, and a strong need for adaptability (often in noisy, high-pressure environments).
The challenges faced stem both from on-site constraints and from the cultural diversity of agents, who are accustomed to very different UX standards.
My role
Product Designer
Product Designer
I worked on the agent performance and the inspection booking interfaces.
My responsibilities included:
Led UX strategy and discovery
I worked on the agent performance and the inspection booking interfaces.
My responsibilities included:
Led UX strategy and discovery
Owned the experience acrross Qima One app and its dependencies
Structured and scaled the discovery methods
Owned the experience acrross Qima One app and its dependencies
Structured and scaled the discovery methods
Objectives
Improve inspection efficiency without compromising accuracy
Objectives
Improve inspection efficiency without compromising accuracy
Objectives
Improve inspection efficiency without compromising accuracy
Achievements
An implementation strategy for a reliable measurement interface
Achievements
An implementation strategy for a reliable measurement interface
Achievements
An implementation strategy for a reliable measurement interface
Impact
Improved team efficiency, with a significant time gain (An average 18% reduction)
Impact
Improved team efficiency, with a significant time gain (An average 18% reduction)
Impact
Improved team efficiency, with a significant time gain (An average 18% reduction)
Use Case
Take adavantage of existing usage
Take adavantage of existing usage
In complex B2B2E environments, breaking workflows into smaller pieces doesn’t always make users more efficient.
In complex B2B2E environments, breaking workflows into smaller pieces doesn’t always make users more efficient.
Understand a whole system
Agent efficiency comes with clients satisfaction.
More control, less perceived complexity
Rather than hiding complexity, I focus on structuring it.
Insert Your Design Here
Instead of redesigning in abstraction, I start by deeply understanding existing practices (including workarounds, shortcuts, and pain points) to build solutions that align with real-world constraints and habits.
Want to
Know more ?
Previous works
Here’s a selection of various past projects
across different indutries.
I’d like to get to know you.
Got a project in mind?
Got a project in mind?
Let’s talk.
Email:
angela.seraille@gmail.com
I’d like to get to know you.
Got a project in mind?
Let’s talk.
Email:
angela.seraille@gmail.com
Previous works
Here’s a selection of various past projects
across different indutries.
Previous works
Here’s a selection of various past projects
across different indutries.
